@article{b7d5395a020a478caa4e1afbe2d196a4,
title = "After the revolution – new chances for service research in a digital world",
keywords = "AI, Digital media, Mobile, Smart, Social media, Technology, Transformation",
author = "Kunz, \{Werner H.\} and Gianfranco Walsh",
note = "Publisher Copyright: {\textcopyright} 2020, Emerald Publishing Limited.",
year = "2020",
month = oct,
day = "6",
doi = "10.1108/JOSM-03-2020-0089",
language = "English",
volume = "31",
pages = "597--607",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing Ltd.",
number = "3",
}