@inbook{b62cb26a54d24e71986ebd3fd3270a98,
title = "AI in Customer Service: A Service Revolution in the Making",
author = "Kunz, \{Werner H.\} and Jochen Wirtz",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2023.",
year = "2023",
month = jan,
day = "1",
doi = "10.1007/978-3-031-33898-4\_2",
language = "English",
isbn = "9783031338977",
pages = "15--32",
booktitle = "Artificial Intelligence in Customer Service",
publisher = "Springer International Publishing",
}