Balancing operational efficiency and service quality: how strategy shapes performance in the US airline industry

Mahour Parast; Ismail Golgeci; Davood Golmohammadi

doi:10.1108/IJOPM-02-2024-0131

Balancing operational efficiency and service quality: how strategy shapes performance in the US airline industry

Mahour Parast
, Ismail Golgeci
, Davood Golmohammadi

Management Science & Info Sys

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1-22
Number of pages	22
Journal	International Journal of Operations and Production Management
DOIs	https://doi.org/10.1108/IJOPM-02-2024-0131
State	Accepted/In press - 2025

ASJC Scopus Subject Areas

General Decision Sciences
Strategy and Management
Management of Technology and Innovation

Keywords

Operational efficiency
Operations strategy
Profitability
Service quality
Strategic orientation

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10.1108/IJOPM-02-2024-0131

Cite this

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title = "Balancing operational efficiency and service quality: how strategy shapes performance in the US airline industry",

keywords = "Operational efficiency, Operations strategy, Profitability, Service quality, Strategic orientation",

author = "Mahour Parast and Ismail Golgeci and Davood Golmohammadi",

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AU - Parast, Mahour

AU - Golgeci, Ismail

AU - Golmohammadi, Davood

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KW - Operations strategy

KW - Profitability

KW - Service quality

KW - Strategic orientation

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JO - International Journal of Operations and Production Management

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ER -

Balancing operational efficiency and service quality: how strategy shapes performance in the US airline industry

ASJC Scopus Subject Areas

Keywords

Access to Document

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