@article{dde86561a2b04596b3a141887e25c9e3,
title = "Beyond replacement: human-machine collaboration in the age of AI",
keywords = "AI, Ethics, H-M, Human-machine collaboration, Service employee, Teamwork",
author = "Kunz, \{Werner H.\} and Laszlo Sajtos and Carlos Flavi{\'a}n",
note = "Publisher Copyright: {\textcopyright} Emerald Publishing Limited",
year = "2025",
doi = "10.1108/JOSM-04-2025-0194",
language = "English",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing Ltd.",
}