@article{02cf9c982ff14ca696c63e3d69578ac1,
title = "Brave new world: service robots in the frontline",
keywords = "Artificial intelligence, Consumer behaviour, Ethics, Markets, Privacy, Service robots",
author = "Jochen Wirtz and Patterson, \{Paul G.\} and Kunz, \{Werner H.\} and Thorsten Gruber and Lu, \{Vinh Nhat\} and Stefanie Paluch and Antje Martins",
note = "Publisher Copyright: {\textcopyright} 2018, Jochen Wirtz, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch and Antje Martins.",
year = "2018",
month = nov,
day = "8",
doi = "10.1108/JOSM-04-2018-0119",
language = "English",
volume = "29",
pages = "907--931",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Publishing",
number = "5",
}