@article{d8f35c712e374883b9ae9bb16f87a748,
title = "Can (A)I Give You a Ride? Development and Validation of the CRUISE Framework for Autonomous Vehicle Services",
keywords = "artificial intelligence, driverless car, emotions, segmentation, service automation",
author = "Osburg, \{Victoria Sophie\} and Vignesh Yoganathan and Kunz, \{Werner H.\} and Shlomo Tarba",
note = "Publisher Copyright: {\textcopyright} The Author(s) 2022.",
year = "2022",
month = nov,
doi = "10.1177/10946705221118233",
language = "English",
volume = "25",
pages = "630--648",
journal = "Journal of Service Research",
issn = "1094-6705",
publisher = "SAGE Publications Inc.",
number = "4",
}