@article{84d3aefa685643d894393a64b5491b7c,
title = "ChatGPT and service: opportunities, challenges, and research directions",
keywords = "Artificial intelligence, ChatGPT, Customer experience, Ethics, Generative AI, Internet and digital services, Security, Service marketing",
author = "Marianna Sigala and Ooi, \{Keng Boon\} and Tan, \{Garry Wei Han\} and Aw, \{Eugene Cheng Xi\} and Cham, \{Tat Huei\} and Dwivedi, \{Yogesh K.\} and Kunz, \{Werner H.\} and Kate Letheren and Anubhav Mishra and Rebekah Russell-Bennett and Jochen Wirtz",
note = "Publisher Copyright: {\textcopyright} 2024, Emerald Publishing Limited.",
year = "2024",
month = aug,
day = "6",
doi = "10.1108/JSTP-11-2023-0292",
language = "English",
volume = "34",
pages = "726--737",
journal = "Journal of Service Theory and Practice",
issn = "2055-6225",
publisher = "Emerald Publishing",
number = "5",
}