Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Vignesh Yoganathan; Victoria Sophie Osburg; Werner H. Kunz; Waldemar Toporowski

doi:10.1016/j.tourman.2021.104309

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Vignesh Yoganathan
, Victoria Sophie Osburg
, Werner H. Kunz
, Waldemar Toporowski

Marketing

Research output: Contribution to journal › Article › peer-review

Original language	English
Article number	104309
Journal	Tourism Management
Volume	85
DOIs	https://doi.org/10.1016/j.tourman.2021.104309
State	Published - Aug 2021

ASJC Scopus Subject Areas

Development
Transportation
Tourism, Leisure and Hospitality Management
Strategy and Management

Keywords

Anthropomorphism
Service robots
Social cognition
Social presence
Technology readiness

Access to Document

10.1016/j.tourman.2021.104309

Cite this

@article{6f04a376048a4788852292a20bca519f,

title = "Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications",

keywords = "Anthropomorphism, Service robots, Social cognition, Social presence, Technology readiness",

author = "Vignesh Yoganathan and Osburg, \{Victoria Sophie\} and \{H. Kunz\}, Werner and Waldemar Toporowski",

note = "Publisher Copyright: {\textcopyright} 2021 Elsevier Ltd",

year = "2021",

month = aug,

doi = "10.1016/j.tourman.2021.104309",

language = "English",

volume = "85",

journal = "Tourism Management",

issn = "0261-5177",

publisher = "Elsevier Ltd",

}

TY - JOUR

T1 - Check-in at the Robo-desk

T2 - Effects of automated social presence on social cognition and service implications

AU - Yoganathan, Vignesh

AU - Osburg, Victoria Sophie

AU - H. Kunz, Werner

AU - Toporowski, Waldemar

PY - 2021/8

Y1 - 2021/8

KW - Anthropomorphism

KW - Service robots

KW - Social cognition

KW - Social presence

KW - Technology readiness

UR - https://www.scopus.com/pages/publications/85102279015

UR - https://www.scopus.com/pages/publications/85102279015#tab=citedBy

U2 - 10.1016/j.tourman.2021.104309

DO - 10.1016/j.tourman.2021.104309

M3 - Article

AN - SCOPUS:85102279015

SN - 0261-5177

VL - 85

JO - Tourism Management

JF - Tourism Management

M1 - 104309

ER -

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Fingerprint

Cite this