@article{3034b849b1684081b837b0ed6f7dc8ca,
title = "Consumer trust in service companies: a multiple mediating analysis",
keywords = "Customer loyalty, Customer satisfaction, Service industries, Trust",
author = "Roland Kantsperger and Kunz, \{Werner H.\}",
year = "2010",
month = jan,
day = "26",
doi = "10.1108/09604521011011603",
language = "English",
volume = "20",
pages = "4--25",
journal = "Managing Service Quality: An International Journal",
issn = "0960-4529",
publisher = "Emerald Group Publishing Ltd.",
number = "1",
}