@inproceedings{320c20e6b995414e9439d3f99e50444e,
title = "Customer Care Meets Technology: Investigating the Role of AI in Managerial Responses to Online Reviews",
keywords = "Artificial intelligence, ChatGPT, difference-in-differences, managerial response, online reviews",
author = "Kai Yang and Tong Wu and Wei Zhang",
note = "Publisher Copyright: {\textcopyright} 2024 Copyright held by the owner/author(s). Publication rights licensed to ACM.; 5th International Conference on Computer Science and Management Technology, ICCSMT 2024 ; Conference date: 18-10-2024 Through 20-10-2024",
year = "2025",
month = jan,
day = "21",
doi = "10.1145/3708036.3708076",
language = "English",
series = "Proceedings of 2024 5th International Conference on Computer Science and Management Technology, ICCSMT 2024",
publisher = "Association for Computing Machinery, Inc",
pages = "232--237",
booktitle = "Proceedings of 2024 5th International Conference on Computer Science and Management Technology, ICCSMT 2024",
}