@article{16be31131ea44cb682006092acc2c9ac,
title = "Customer Satisfaction and Internal Control",
keywords = "Amazon.com, customer satisfaction, internal control weakness, operating complexity, product ratings",
author = "Ting Chen and Liu, \{Xiaotao Kelvin\} and Chi Wan and Yakun Wang",
note = "Publisher Copyright: {\textcopyright} 2024, American Accounting Association. All rights reserved.",
year = "2024",
month = mar,
day = "1",
doi = "10.2308/JMAR-2022-073",
language = "English",
volume = "36",
pages = "27--53",
journal = "Journal of Management Accounting Research",
issn = "1049-2127",
publisher = "American Accounting Association",
number = "1",
}