Customer Satisfaction and Internal Control

Ting Chen; Xiaotao Kelvin Liu; Chi Wan; Yakun Wang

doi:10.2308/JMAR-2022-073

Customer Satisfaction and Internal Control

Ting Chen
, Xiaotao Kelvin Liu
, Chi Wan
, Yakun Wang

Accounting & Finance

Northeastern University
The Chinese University of Hong Kong, Shenzhen

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	27-53
Number of pages	27
Journal	Journal of Management Accounting Research
Volume	36
Issue number	1
DOIs	https://doi.org/10.2308/JMAR-2022-073
State	Published - Mar 1 2024

ASJC Scopus Subject Areas

Business and International Management
Accounting

Keywords

Amazon.com
customer satisfaction
internal control weakness
operating complexity
product ratings

Access to Document

10.2308/JMAR-2022-073

Cite this

@article{16be31131ea44cb682006092acc2c9ac,

title = "Customer Satisfaction and Internal Control",

keywords = "Amazon.com, customer satisfaction, internal control weakness, operating complexity, product ratings",

author = "Ting Chen and Liu, \{Xiaotao Kelvin\} and Chi Wan and Yakun Wang",

year = "2024",

month = mar,

day = "1",

doi = "10.2308/JMAR-2022-073",

language = "English",

volume = "36",

pages = "27--53",

journal = "Journal of Management Accounting Research",

issn = "1049-2127",

publisher = "American Accounting Association",

number = "1",

}

TY - JOUR

T1 - Customer Satisfaction and Internal Control

AU - Chen, Ting

AU - Liu, Xiaotao Kelvin

AU - Wan, Chi

AU - Wang, Yakun

PY - 2024/3/1

Y1 - 2024/3/1

KW - Amazon.com

KW - customer satisfaction

KW - internal control weakness

KW - operating complexity

KW - product ratings

UR - https://www.scopus.com/pages/publications/85186546085

UR - https://www.scopus.com/pages/publications/85186546085#tab=citedBy

U2 - 10.2308/JMAR-2022-073

DO - 10.2308/JMAR-2022-073

M3 - Article

AN - SCOPUS:85186546085

SN - 1049-2127

VL - 36

SP - 27

EP - 53

JO - Journal of Management Accounting Research

JF - Journal of Management Accounting Research

IS - 1

ER -

Customer Satisfaction and Internal Control

ASJC Scopus Subject Areas

Keywords

Access to Document

Other files and links

Fingerprint

Cite this