@inbook{2a08c8bb06e444c2b558dfabe678f451,
title = "Emerging Use of User-Generated Ratings to Supplement Healthcare Quality Reports",
keywords = "Consumer Assessment, Online Reviews, Public Reports, Social Media, Social Networking",
author = "Miller, \{Edward Alan\} and Hefele, \{Jennifer Gaudet\} and Pamela Nadash",
note = "Publisher Copyright: {\textcopyright} Springer International Publishing AG, part of Springer Nature 2018.",
year = "2018",
month = jan,
day = "1",
doi = "10.1007/978-3-319-20928-9\_3304",
language = "English",
isbn = "9783319209272",
pages = "1635--1645",
booktitle = "Global Encyclopedia of Public Administration, Public Policy, and Go.",
publisher = "Springer International Publishing",
}