Abstract
This study investigates how one personality trait of CIOs and CEOs, i.e., their empathy, affects CIO[sbnd]CEO relationships and then the outcomes of firms’ ongoing digital transformation. We hypothesize that the cognitive and emotional empathy of CIOs and CEOs can establish mutual understanding and trust, which in turn improve digital transformation. We empirically validate these hypotheses based on a survey of 105 pairs of matched CIOs and CEOs. The findings reveal asymmetric effects: CIOs’ empathy improves CIO[sbnd]CEO relationships and then digital transformation, but CEOs’ empathy does not show significant effects. We then discuss our findings and implications to theory and practice.
| Original language | English |
|---|---|
| Article number | 103772 |
| Journal | Information and Management |
| Volume | 60 |
| Issue number | 3 |
| DOIs | |
| State | Published - Apr 2023 |
ASJC Scopus Subject Areas
- Management Information Systems
- Information Systems
- Information Systems and Management
Keywords
- CIO-CEO Relationship
- Digital transformation
- Empathy
- Mutual trust
- Mutual understanding
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