@article{ecc1d3a4f69f446e92f35af6441bd195,
title = "Exploring the Attractiveness of Service Robots in the Hospitality Industry: Analysis of Online Reviews",
keywords = "Artificial intelligence, Attractiveness, Content analysis, Emotion, Hospitality services, HRI (Human robot interaction), Service robots",
author = "Hyunsun Park and Shan Jiang and Lee, \{One Ki Daniel\} and Younghoon Chang",
note = "Publisher Copyright: {\textcopyright} 2021, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.",
year = "2024",
month = feb,
doi = "10.1007/s10796-021-10207-8",
language = "English",
volume = "26",
pages = "41--61",
journal = "Information Systems Frontiers",
issn = "1387-3326",
publisher = "Springer Netherlands",
number = "1",
}