@article{af7c5f27603944e78c579c38e7aede05,
title = "Future service technologies: is service research on track with business reality?",
keywords = "Digital, Digital economy, Future, Leximancer, Self-service technology, Technology adoption, Text-mining",
author = "Kunz, \{Werner H.\} and Kristina Heinonen and Lemmink, \{Jos G.A.M.\}",
note = "Publisher Copyright: {\textcopyright} 2019, Emerald Publishing Limited.",
year = "2019",
month = sep,
day = "18",
doi = "10.1108/JSM-01-2019-0039",
language = "English",
volume = "33",
pages = "479--487",
journal = "Journal of Services Marketing",
issn = "0887-6045",
publisher = "Emerald Group Publishing Ltd.",
number = "4",
}