@article{e1fd663211c54ed496ddf65013ca994e,
title = "Giving voice to the vulnerable: the development of a CAHPS nursing home survey measuring family members' experiences.",
author = "Frentzel, \{Elizabeth M.\} and Sangl, \{Judith A.\} and Evensen, \{Christian T.\} and Carol Cosenza and Brown, \{Julie A.\} and San Keller and Garfinkel, \{Steven A.\}",
year = "2012",
month = nov,
language = "English",
volume = "50 Suppl",
pages = "S20--27",
journal = "Medical Care",
issn = "0025-7079",
publisher = "Lippincott Williams and Wilkins",
}