@article{ed1526717981452895e1beede339968f,
title = "How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises",
keywords = "Crisis communication, Discourse of renewal, Sentiment analysis, Situational crisis communication theory, Social media",
author = "Xinyan Zhao and Mengqi Zhan and Liang Ma",
note = "Publisher Copyright: {\textcopyright} 2020 Elsevier Inc.",
year = "2020",
month = nov,
doi = "10.1016/j.pubrev.2020.101944",
language = "English",
volume = "46",
journal = "Public Relations Review",
issn = "0363-8111",
publisher = "Elsevier B.V.",
number = "4",
}