@article{c098a56624df4564acb9ddc33bb2757e,
title = "How to turn your friends into enemies: Causes and outcomes of customers{\textquoteright} sense of betrayal in crisis communication",
keywords = "Betrayal, Crisis, Customer, Customer-company identification, Defining attribute, Situational crisis communication theory",
author = "Liang Ma",
note = "Publisher Copyright: {\textcopyright} 2018 Elsevier Inc.",
year = "2018",
month = sep,
doi = "10.1016/j.pubrev.2018.04.009",
language = "English",
volume = "44",
pages = "374--384",
journal = "Public Relations Review",
issn = "0363-8111",
publisher = "Elsevier B.V.",
number = "3",
}