Influence of Choiceboards on E-Commerce Customers: An Empirical Study of Factors Impacting User Satisfaction

Pratyush Bharati; Abhijit Chaudhury

Influence of Choiceboards on E-Commerce Customers: An Empirical Study of Factors Impacting User Satisfaction

Pratyush Bharati
, Abhijit Chaudhury

Management Science & Information Systems

University of Massachusetts Boston
Bryant College

Research output: Contribution to conference › Paper › peer-review

Abstract

Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and decision satisfaction. Moreover, we examine the impact of latter two factors on overall user satisfaction and intention to use. The research reveals that increased system quality of choiceboard leads to higher information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the Structural Equation Modeling (SEM) approach.

Original language	English
Pages	6-13
Number of pages	8
State	Published - 2004
Event	10th Americas Conference on Information Systems, AMCIS 2004 - New York, United States Duration: Aug 6 2004 → Aug 8 2004

Conference

Conference	10th Americas Conference on Information Systems, AMCIS 2004
Country/Territory	United States
City	New York
Period	8/6/04 → 8/8/04

ASJC Scopus Subject Areas

Library and Information Sciences
Information Systems
Computer Science Applications
Computer Networks and Communications

Keywords

Customer Relationship Management (CRM)
e-Commerce
Strategic Information Systems
Systems Quality
User Satisfaction

Cite this

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title = "Influence of Choiceboards on E-Commerce Customers: An Empirical Study of Factors Impacting User Satisfaction",

abstract = "Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and decision satisfaction. Moreover, we examine the impact of latter two factors on overall user satisfaction and intention to use. The research reveals that increased system quality of choiceboard leads to higher information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the Structural Equation Modeling (SEM) approach.",

keywords = "Customer Relationship Management (CRM), e-Commerce, Strategic Information Systems, Systems Quality, User Satisfaction",

author = "Pratyush Bharati and Abhijit Chaudhury",

note = "Publisher Copyright: {\textcopyright} 2004, Association for Information Systems. All rights reserved.; 10th Americas Conference on Information Systems, AMCIS 2004 ; Conference date: 06-08-2004 Through 08-08-2004",

year = "2004",

language = "English",

pages = "6--13",

}

TY - CONF

T1 - Influence of Choiceboards on E-Commerce Customers

T2 - 10th Americas Conference on Information Systems, AMCIS 2004

AU - Bharati, Pratyush

AU - Chaudhury, Abhijit

PY - 2004

Y1 - 2004

N2 - Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and decision satisfaction. Moreover, we examine the impact of latter two factors on overall user satisfaction and intention to use. The research reveals that increased system quality of choiceboard leads to higher information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the Structural Equation Modeling (SEM) approach.

AB - Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and decision satisfaction. Moreover, we examine the impact of latter two factors on overall user satisfaction and intention to use. The research reveals that increased system quality of choiceboard leads to higher information and decision satisfaction on the part of the users. This in turn leads to higher overall satisfaction and intention to use. The research uses an experiment for data collection and examines these relationships using the Structural Equation Modeling (SEM) approach.

KW - Customer Relationship Management (CRM)

KW - e-Commerce

KW - Strategic Information Systems

KW - Systems Quality

KW - User Satisfaction

UR - https://www.scopus.com/pages/publications/85139014739

UR - https://www.scopus.com/pages/publications/85139014739#tab=citedBy

M3 - Paper

AN - SCOPUS:85139014739

SP - 6

EP - 13

Y2 - 6 August 2004 through 8 August 2004

ER -

Influence of Choiceboards on E-Commerce Customers: An Empirical Study of Factors Impacting User Satisfaction

Abstract

Conference

ASJC Scopus Subject Areas

Keywords

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