@article{e48be829b0934b2c8e8e09d0c83f8149,
title = "Informational influence of online customer feedback: An empirical study",
keywords = "informational infl uence, Online customer feedback, perceived usefulness",
author = "Liu, \{Raymond R.\} and Wei Zhang",
year = "2010",
month = jun,
doi = "10.1057/dbm.2010.11",
language = "English",
volume = "17",
pages = "120--131",
journal = "Journal of Database Marketing and Customer Strategy Management",
issn = "1741-2439",
publisher = "Palgrave Macmillan Ltd.",
number = "2",
}