@inproceedings{6a2dd93b30274a32a1ac08d6aff6120c,
title = "IT impacts on operation-level agility in service industries",
keywords = "Firm performance, IT competence, IT resources, Operation-level agility",
author = "Lee, \{One Ki\} and Peng Xu and Kuilboer, \{Jean Pierre\} and Noushin Ashrafi",
year = "2009",
language = "English",
isbn = "9788861293915",
series = "17th European Conference on Information Systems, ECIS 2009",
booktitle = "17th European Conference on Information Systems, ECIS 2009",
note = "17th European Conference on Information Systems, ECIS 2009 ; Conference date: 08-06-2009 Through 10-06-2009",
}