@article{aeacd9e6fcdf4bde96d1a7e93c488cf0,
title = "Linking business strategy to service failures and financial performance: Empirical evidence from the U.S. domestic airline industry",
keywords = "Airline operations, Business strategy, Firm performance, Quality management, Service failures, Service quality",
author = "Mahour Mellat-Parast and Davood Golmohammadi and McFadden, \{Kathleen L.\} and Miller, \{Jason W.\}",
note = "Publisher Copyright: {\textcopyright} 2015 Elsevier B.V.",
year = "2015",
month = aug,
day = "17",
doi = "10.1016/j.jom.2015.06.003",
language = "English",
volume = "38",
pages = "14--24",
journal = "Journal of Operations Management",
issn = "0272-6963",
publisher = "John Wiley \& Sons Inc.",
}