@article{50ed7653049444ab9c286a33606fdbea,
title = "Living and working with service robots: a TCCM analysis and considerations for future research",
keywords = "AI, Artificial intelligence, Chatbot, Conversational agent, Robotics, Service encounter, Service robots",
author = "\{De Keyser\}, Arne and Kunz, \{Werner H.\}",
note = "Publisher Copyright: {\textcopyright} 2022, Emerald Publishing Limited.",
year = "2022",
month = feb,
day = "28",
doi = "10.1108/JOSM-12-2021-0488",
language = "English",
volume = "33",
pages = "165--196",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing Ltd.",
number = "2",
}