@article{84dda55feeda42e9989398ccddb8e31e,
title = "Managing information systems for service quality: A study from the other side",
keywords = "Electricity industry, Service quality, Strategic information systems, Systems management, USA",
author = "Pratyush Bharati and Daniel Berg",
year = "2003",
month = jun,
day = "1",
doi = "10.1108/09593840310478685",
language = "English",
volume = "16",
pages = "183--202",
journal = "Information Technology and People",
issn = "0959-3845",
publisher = "Emerald Group Publishing Ltd.",
number = "2",
}