@article{c6f8b823c17f4f699aadadd4df0731cb,
title = "Metaperception benefits of service robots in uncomfortable service encounters",
keywords = "Agency, Anthropomorphism, Discomfort, Metaperception, Service robot",
author = "Valentina Pitardi and Jochen Wirtz and Stefanie Paluch and Kunz, \{Werner H.\}",
note = "Publisher Copyright: {\textcopyright} 2024 The Authors",
year = "2024",
month = dec,
doi = "10.1016/j.tourman.2024.104939",
language = "English",
volume = "105",
journal = "Tourism Management",
issn = "0261-5177",
publisher = "Elsevier Ltd",
}