Money-Back Guarantees and Service Quality: The Marketing of In Vitro Fertilization Services

  • Shan Yu
  • , Mrinal Ghosh
  • , Madhu Viswanathan

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)659-673
Number of pages15
JournalJournal of Marketing Research
Volume59
Issue number3
DOIs
StatePublished - Jun 2022

ASJC Scopus Subject Areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing

Keywords

  • expert services
  • health care marketing
  • in vitro fertilization
  • information asymmetry
  • insurance
  • money-back guarantees
  • quality of care
  • signaling

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