@article{7e728584c36a4e3b82d3564238396af3,
title = "No more “Magic Aprons”: Longitudinal assessment and continuous improvement of customer service at the University of North Dakota libraries",
keywords = "Access Services, assessment, circulation, customer service, leadership, learning outcomes, student employment",
author = "Clark, \{Karlene T.\} and Walker, \{Stephanie R.\}",
note = "Publisher Copyright: {\textcopyright} 2017 The Author(s). Published with license by Taylor \& Francis {\textcopyright} 2017, {\textcopyright} Karlene T. Clark and Stephanie R. Walker.",
year = "2017",
month = oct,
day = "2",
doi = "10.1080/15367967.2017.1407247",
language = "English",
volume = "14",
pages = "215--227",
journal = "Journal of Access Services",
issn = "1536-7967",
publisher = "Routledge",
number = "4",
}