@article{8d20ab9b390a4e8285d32df242e5511b,
title = "Operational slack, service disruptions, and service quality: Empirical evidence from the US airline industry",
keywords = "Neural Networks Modeling, Quality management, Regression Modeling, Service quality, Strategy",
author = "Parast, \{Mahour Mellat\} and Davood Golmohammadi",
note = "Publisher Copyright: {\textcopyright} 2021",
year = "2021",
month = nov,
doi = "10.1016/j.cie.2021.107654",
language = "English",
volume = "161",
journal = "Computers and Industrial Engineering",
issn = "0360-8352",
publisher = "Elsevier Ltd",
}