Abstract
Choiceboards are web-based systems that enable consumers to customize their orders. This study examines the factors influencing consumers’ intention to use choiceboards, drawing on Mason’s theory and the DeLone and McLean model of information system use. The findings show that intention to use is driven by overall satisfaction, which is positively influenced by system quality and information quality. However, support for information presentation as a contributing factor was found to be weak.
| Original language | English |
|---|---|
| Pages (from-to) | 69-81 |
| Number of pages | 13 |
| Journal | Information Resources Management Journal |
| Volume | 19 |
| Issue number | 2 |
| DOIs | |
| State | Published - 2006 |
ASJC Scopus Subject Areas
- Business and International Management
- Strategy and Management
- Library and Information Sciences
Keywords
- Customer relationship management (CRM)
- E-commerce
- IS success model
- Strategic information systems
- Strategic IT management
- System quality
- User satisfaction
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