@article{394a4552e6b84d7ba9dd21f484b68a17,
title = "Recognizing cross-cultural differences in consumer complaint behavior and intentions: An empirical examination",
keywords = "Complaints, Consumer behaviour, Customer satisfaction, National cultures",
author = "Liu, \{Raymond R.\} and Peter McClure",
year = "2001",
doi = "10.1108/07363760110365813",
language = "English",
volume = "18",
pages = "54--74",
journal = "Journal of Consumer Marketing",
issn = "0736-3761",
publisher = "Emerald Group Publishing Ltd.",
number = "1",
}