@article{268dd19cf8d54f73ace7a84316cb8faa,
title = "Relationship between Online Retailers' Reputation and Product Returns",
author = "Gianfranco Walsh and Albrecht, \{Arne K.\} and Werner Kunz and Hofacker, \{Charles F.\}",
note = "Publisher Copyright: {\textcopyright} 2016 British Academy of Management.",
year = "2016",
month = jan,
day = "1",
doi = "10.1111/1467-8551.12120",
language = "English",
volume = "27",
pages = "3--20",
journal = "British Journal of Management",
issn = "1045-3172",
publisher = "Wiley-Blackwell Publishing Ltd",
number = "1",
}