@article{e63732d47632406091236a90d8710370,
title = "Service robots, agency and embarrassing service encounters",
keywords = "Agency, Artificial intelligence, Embarrassment, Service encounter, Service robots",
author = "Valentina Pitardi and Jochen Wirtz and Stefanie Paluch and Kunz, \{Werner H.\}",
note = "Publisher Copyright: {\textcopyright} 2021, Valentina Pitardi, Jochen Wirtz, Stefanie Paluch and Werner H. Kunz.",
year = "2022",
month = feb,
day = "28",
doi = "10.1108/JOSM-12-2020-0435",
language = "English",
volume = "33",
pages = "389--414",
journal = "Journal of Service Management",
issn = "1757-5818",
publisher = "Emerald Group Publishing Ltd.",
number = "2",
}