@article{74147bd0ab9640218c0a9b7a6e6832bd,
title = "Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?",
keywords = "AI, Artificial intelligence, Customers, Literature analysis, Service employees, Service robots",
author = "Lu, \{Vinh Nhat\} and Jochen Wirtz and Kunz, \{Werner H.\} and Stefanie Paluch and Thorsten Gruber and Antje Martins and Patterson, \{Paul G.\}",
note = "Publisher Copyright: {\textcopyright} 2020, Emerald Publishing Limited.",
year = "2020",
month = jul,
day = "31",
doi = "10.1108/JSTP-04-2019-0088",
language = "English",
volume = "30",
pages = "361--391",
journal = "Journal of Service Theory and Practice",
issn = "2055-6225",
publisher = "Emerald Group Publishing Ltd.",
number = "3",
}