Slum-dwellers as experts: A problem structuring approach to understand housing challenges in slum communities of India

Housing programs in India have rarely engaged with slum communities to understand slum-dwellers’ housing needs and preferences as the tools to systematically understand them are lacking. Consequently, the programs are often designed and implemented without the slum community’s participation. This paper demonstrates the usefulness of inviting slum residents to understand housing problems from their perspective by using in-depth interviews and focus group discussions in two slums of Odisha, India. We compare their priorities with the provisions of slum policies such as the Odisha Land Rights to Slum Dwellers Act 2017 to highlight that housing needs and challenges in slums are diverse, and preferences are often incremental that the current program has failed to recognize. We use problem structuring methods from decision sciences as our analytical framework that treats the slum residents as experts. Such an approach can potentially transform how we design housing programs and policies in the developing world.