@article{dfc727b76d3549a49581f308641ae943,
title = "Testing perceptions of organizational apologies after a data breach crisis",
keywords = "Apology elements, Crisis communication, Data breach, Organizational apologies",
author = "Bentley, \{Joshua M.\} and Liang Ma",
note = "Publisher Copyright: {\textcopyright} 2020 Elsevier Inc.",
year = "2020",
month = dec,
doi = "10.1016/j.pubrev.2020.101975",
language = "English",
volume = "46",
journal = "Public Relations Review",
issn = "0363-8111",
publisher = "Elsevier B.V.",
number = "5",
}