@article{853953d3422e416a980392487eca49db,
title = "The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches",
keywords = "CAHPS, internet surveys, mode of data collection, nonresponse bias",
author = "Fowler, \{Floyd J.\} and Carol Cosenza and Cripps, \{Lauren A.\} and Susan Edgman-Levitan and Cleary, \{Paul D.\}",
note = "Publisher Copyright: {\textcopyright} Health Research and Educational Trust",
year = "2019",
month = jun,
doi = "10.1111/1475-6773.13109",
language = "English",
volume = "54",
pages = "714--721",
journal = "Health Services Research",
issn = "0017-9124",
publisher = "John Wiley and Sons Inc",
number = "3",
}