@article{1cb9a87f109a4ea3ab05da63b78ab029,
title = "The Impact of Firm Size and Business Strategy on Response to Service Disruptions: Evidence From the U.S. Domestic Airline Industry",
keywords = "Business strategy, disruptions, firm size, service quality",
author = "Mahour Parast and Davood Golmohammadi",
note = "Publisher Copyright: {\textcopyright} 1988-2012 IEEE.",
year = "2022",
month = oct,
day = "1",
doi = "10.1109/TEM.2020.2994828",
language = "English",
volume = "69",
pages = "1944--1957",
journal = "IEEE Transactions on Engineering Management",
issn = "0018-9391",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
number = "5",
}