@article{1f06e912de46458ab27763796bafe475,
title = "The Impact of Service Failures on Firm Profitability: Integrating Machine Learning and Statistical Modeling",
keywords = "Airline operations, firm performance, neural networks (NN), service failures, service quality, strategy",
author = "Davood Golmohammadi and Parast, \{Mahour Mellat\} and Nada Sanders",
note = "Publisher Copyright: {\textcopyright} 1988-2012 IEEE.",
year = "2022",
month = dec,
day = "1",
doi = "10.1109/TEM.2020.3015771",
language = "English",
volume = "69",
pages = "3038--3052",
journal = "IEEE Transactions on Engineering Management",
issn = "0018-9391",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
number = "6",
}