@article{5fb8765223934aebbd823913b4370626,
title = "The Influence of Childhood Engagement in the Context of Hospitality Service Failure Evaluation",
keywords = "childhood engagement, customer engagement, customer relationship, hospitality, perceived controllability, service failure",
author = "Papen, \{Marie Christin\} and Siems, \{Florian U.\} and Kunz, \{Werner H.\}",
note = "Publisher Copyright: {\textcopyright} The Author(s) 2019.",
year = "2020",
month = feb,
day = "1",
doi = "10.1177/1096348019896086",
language = "English",
volume = "44",
pages = "403--425",
journal = "Journal of Hospitality and Tourism Research",
issn = "1096-3480",
publisher = "SAGE Publications Inc.",
number = "2",
}