@article{5dcea770d62a4944a11ba0bdbec4eeee,
title = "The Robot and I: The Rise of Hybrid ServiceTeams",
keywords = "AI, Hybrid ServiceTeams, Robotic Process Automation (RPA), Service Automation, Service Robots",
author = "Jochen Wirtz and Stefanie Paluch and Werner Kunz",
year = "2022",
month = nov,
day = "1",
doi = "10.2478/nimmir-2022-0015",
language = "English",
volume = "14",
pages = "37--41",
journal = "NIM Marketing Intelligence Review",
issn = "2627-4957",
publisher = "Sciendo",
number = "2",
}