@inbook{f5bd61bb39e04c39bb10aabe2b351dff,
title = "Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline",
keywords = "AI, Self-service technology, Service frontline, Service revolution, Service robots",
author = "Kunz, \{Werner H.\} and Stefanie Paluch and Jochen Wirtz",
note = "Publisher Copyright: {\textcopyright} The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2022.",
year = "2022",
month = jan,
day = "1",
doi = "10.1007/978-3-030-91828-6\_47",
language = "English",
isbn = "9783030918279",
pages = "991--1008",
booktitle = "The Palgrave Handbook of Service Management",
publisher = "Springer International Publishing",
}