Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation

Ana Kuštrak Korper; Maren Purrmann; Kristina Heinonen; Werner Kunz

doi:10.1007/978-3-030-38724-2_12

Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation

Ana Kuštrak Korper
, Maren Purrmann
, Kristina Heinonen
, Werner Kunz

Marketing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	Exploring Service Science - 10th International Conference, IESS 2020, Proceedings
Editors	Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl
Publisher	Springer
Pages	164-173
Number of pages	10
ISBN (Print)	9783030387235
DOIs	https://doi.org/10.1007/978-3-030-38724-2_12
State	Published - 2020
Event	10th International Conference on Exploring Service Science, IESS 2020 - Porto, Portugal Duration: Feb 5 2020 → Feb 7 2020

Publication series

Name	Lecture Notes in Business Information Processing
Volume	377 LNBIP
ISSN (Print)	1865-1348
ISSN (Electronic)	1865-1356

Conference

Conference	10th International Conference on Exploring Service Science, IESS 2020
Country/Territory	Portugal
City	Porto
Period	2/5/20 → 2/7/20

ASJC Scopus Subject Areas

Control and Systems Engineering
Management Information Systems
Business and International Management
Information Systems
Modeling and Simulation
Information Systems and Management

Keywords

AI
Artificial intelligence
Digital
Mobile
Smart services
Smartness

Access to Document

10.1007/978-3-030-38724-2_12

Cite this

Korper, A. K., Purrmann, M., Heinonen, K., & Kunz, W. (2020). Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation. In H. Nóvoa, M. Dragoicea, & N. Kühl (Eds.), Exploring Service Science - 10th International Conference, IESS 2020, Proceedings (pp. 164-173). (Lecture Notes in Business Information Processing; Vol. 377 LNBIP). Springer. https://doi.org/10.1007/978-3-030-38724-2_12

Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation. / Korper, Ana Kuštrak; Purrmann, Maren; Heinonen, Kristina et al.
Exploring Service Science - 10th International Conference, IESS 2020, Proceedings. ed. / Henriqueta Nóvoa; Monica Dragoicea; Niklas Kühl. Springer, 2020. p. 164-173 (Lecture Notes in Business Information Processing; Vol. 377 LNBIP).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Korper, AK, Purrmann, M, Heinonen, K & Kunz, W 2020, Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation. in H Nóvoa, M Dragoicea & N Kühl (eds), Exploring Service Science - 10th International Conference, IESS 2020, Proceedings. Lecture Notes in Business Information Processing, vol. 377 LNBIP, Springer, pp. 164-173, 10th International Conference on Exploring Service Science, IESS 2020, Porto, Portugal, 2/5/20. https://doi.org/10.1007/978-3-030-38724-2_12

Korper AK, Purrmann M, Heinonen K, Kunz W. Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation. In Nóvoa H, Dragoicea M, Kühl N, editors, Exploring Service Science - 10th International Conference, IESS 2020, Proceedings. Springer. 2020. p. 164-173. (Lecture Notes in Business Information Processing). doi: 10.1007/978-3-030-38724-2_12

Korper, Ana Kuštrak ; Purrmann, Maren ; Heinonen, Kristina et al. / Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation. Exploring Service Science - 10th International Conference, IESS 2020, Proceedings. editor / Henriqueta Nóvoa ; Monica Dragoicea ; Niklas Kühl. Springer, 2020. pp. 164-173 (Lecture Notes in Business Information Processing).

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Towards a Better Understanding of Smart Services - A Cross-Disciplinary Investigation

Publication series

Conference

ASJC Scopus Subject Areas

Keywords

Access to Document

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