@article{c8ad6a0465cb4053bac89434d796b1fa,
title = "Unintended consequences of service robots – Recent progress and future research directions",
keywords = "Artificial intelligence, Customer behavior, Front-line employee, Service robot, Unintended consequences",
author = "Nima Heirati and Valentina Pitardi and Jochen Wirtz and Chanaka Jayawardhena and Werner Kunz and Stefanie Paluch",
note = "Publisher Copyright: {\textcopyright} 2025 Elsevier Inc.",
year = "2025",
month = may,
doi = "10.1016/j.jbusres.2025.115366",
language = "English",
volume = "194",
journal = "Journal of Business Research",
issn = "0148-2963",
publisher = "Elsevier Inc.",
}