Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract

Valentina Pitardi; Jochen Wirtz; Stefanie Paluch; Werner Kunz

doi:10.1007/978-3-030-95346-1_89

Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract

Valentina Pitardi
, Jochen Wirtz
, Stefanie Paluch
, Werner Kunz

Marketing

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Developments in Marketing Science
Subtitle of host publication	Proceedings of the Academy of Marketing Science
Publisher	Springer Nature
Pages	257-258
Number of pages	2
DOIs	https://doi.org/10.1007/978-3-030-95346-1_89
State	Published - 2022

Publication series

Name	Developments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)	2363-6165
ISSN (Electronic)	2363-6173

ASJC Scopus Subject Areas

Strategy and Management
Marketing

Keywords

Artificial intelligence
Consumer embarrassment
Mind attribution
Service robots

Access to Document

10.1007/978-3-030-95346-1_89

Cite this

Pitardi, V., Wirtz, J., Paluch, S., & Kunz, W. (2022). Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract. In Developments in Marketing Science: Proceedings of the Academy of Marketing Science (pp. 257-258). (Developments in Marketing Science: Proceedings of the Academy of Marketing Science). Springer Nature. https://doi.org/10.1007/978-3-030-95346-1_89

Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract. / Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie et al.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, 2022. p. 257-258 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Pitardi, V, Wirtz, J, Paluch, S & Kunz, W 2022, Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract. in Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Developments in Marketing Science: Proceedings of the Academy of Marketing Science, Springer Nature, pp. 257-258. https://doi.org/10.1007/978-3-030-95346-1_89

Pitardi V, Wirtz J, Paluch S, Kunz W. Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract. In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature. 2022. p. 257-258. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science). doi: 10.1007/978-3-030-95346-1_89

Pitardi, Valentina ; Wirtz, Jochen ; Paluch, Stefanie et al. / Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters : An Abstract. Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer Nature, 2022. pp. 257-258 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

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Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract

Publication series

ASJC Scopus Subject Areas

Keywords

Access to Document

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